Do you have a brochure?

All our products are featured exclusively in our online shop. We can send you some brochures for our range of wedding shoes and handbags.

Please contact us on 0114 2694729 or via e-mail to request a brochure.

How can I place an order?

Online: Choose your item/s and pay using any major credit or debit cards.

If you need any help with placing your online order, you can call us on 0114 2694729 and we will guide you through the process. Alternatively, you can email us at info@crystalbridalaccessories.co.uk and we will call you back or contact us on MSN Live Chat for FREE.

By Phone: Call us on 0114 2694729 from 9:00am-8:30pm Mon - Fri, 9:30am-12:00pm Sat to place your order

By Cheque / Postal Order: Complete the Postal Order Form on the Ordering page. You can then post your cheque or postal order made payable to Crystal Bridal Accessories. All orders will be despatched as soon your cheque payment has cleared.

Yes! We deliver all our bridal jewellery, tiaras, gifts, accessories and wedding shoes worldwide. If you are purchasing a gift for someone in these areas, simply enter your own address as ‘Billing Address’ and where you want the item to be sent in ‘Delivery Address’.

When will my order be delivered?

Crystal Bridal Accessories will deliver within the UK and Ireland within 2-7 working days. We use First Class Recorded or Special Delivery service for all jewellery and wedding shoe orders. All parcels are adequately insured and require a signature upon arrival.

If we are made aware of any pending Royal Mail strike action, we will always despatch items by Special Delivery to ensure that they are delivered quickly as soon as the strike has ended.

International orders are sent by International Signed For Delivery (5-7 working days) or Airsure (3-5 working days)can be arranged if you need the item urgently. The international delivery charges include insurance and will require a signature upon arrival.  but will take longer to deliver. Please refer to our Ordering page for further information.

I need my item urgently – what can I do?

If you need your item urgently for a forthcoming dress fitting, wedding or special occasion, please call us on 0114 2694729 when you have placed your online order. If your requested item is in stock, we can deliver to you within 1-2 working days.

We can also arrange a guaranteed Saturday delivery or delivery before 9am for an additional charge.

If you have had an e-mail to say your item has been despatched but you haven’t received it, you can call us on 0114 2694729. We will be happy to track your item for you or can provide you with details of your parcel tracking number for you to check online at www.royalmail.com/trackandtrace.

Do you offer a gift packaging service?

Our wedding shoes and handbags are packaged securely and most ranges come with a luxury, protective shoe bag.

We have experience of selling shoes, customer requirements and about the shoe sizes and fittings of the brands we sell on our website. Please read our Shoe Buying Guide which also has a Shoe Fitting Guide section.

If you need further advice or guidance about which style of shoes to choose or about fitting, call us on 0114 2694729 and we will be happy to help!

Can I return my wedding shoes if they don’t fit?

Yes! If your shoes are not suitable, please notify us by phone or email within 7 working days of receiving them. We will need you to complete a Returns Form and you can then either request a refund or exchange.

Please refer to our Returns and Refunds Policy for full details.

Please note: Discontinued shoe styles, dyed shoes or handbags, bespoke shoe or jewellery orders or pierced earrings and necklace sets including pierced earrings are non-returnable.

We offer a shoe dyeing service for our entire range of wedding shoes and handbags (if stated dyeable) so you can co-ordinate them with your wedding dress, bridesmaid outfits or for evening wear, balls, proms and other special occasions.

Further information is available on our Shoe Dyeing Service page.