By Internet

Online orders (24 hours / 7 days).

Please call us on 0114 2694729 if you need help with placing your online order.

Pay using all major credit and debit cards.

How to Order Online? 1.Select your items and add them to your basket 2. Click on 'Checkout' 3. Enter your Order Details Please choose a password so you can easily login and view your orders when you return to the website 4. Click on 'Review Order & Pay' and check your order details 5. Click on 'Checkout' and enter your payment details. You will receive an order confirmation message once your order and payment have been successfully completed.

Your payment will be processed via Worldpay. Worldpay is a worldwide service that allows a customer / seller to transfer funds securely across the internet. Worldpay is an immediate and convenient way to pay for your order and is very secure.

Worldpay processes payments via a secure website server and you will be issued with a receipt via e-mail to your e-mail account and a unique transaction ID. This is your proof of purchase - please keep a copy of your Worldpay receipt and note your transaction ID number for future payment queries. You will also receive an order confirmation email with a unique order reference number for future queries

By Telephone
Order by phone using any major credit/debit card. Please call us: 0114 2694729

Opening Hours: 9:00am - 8:30pm           Monday-Friday
                        9:30am - 12:00pm         Saturday
                        Closed on Sundays and Bank Holidays
By Post

Please print and complete the order form below and post with your cheque / postal order made payable to Crystal Bridal Accessories

Your order will be confirmed upon receipt of your order form and will be despatched within 7 working days when your payment has cleared.

Please ensure all cheques are signed, dated and there are sufficient funds in your account to pay for the order. Crystal Bridal Accessories will not be held liable for cheques which bounce or any bank charges incurred. Please refer to out terms and Conditions.

Click Here to download an Order Form (Word Format)

Our Guarantee 

We guarantee that you will always be pleased with the quality of your goods and our excellent customer service!
We offer a full, money-back guarantee on all our products. If you are not fully satisfied, you can return your goods in their original condition for an exchange or a full refund. Please refer to our returns and refunds policy links to returns info below for further details.

Delivery Information

UK Deliveries

Crystal Bridal Accessories aims to deliver your purchase within 2-7 working days. If you place your order before 11am, your order will be processed more quickly. If you require your order urgently for a forthcoming wedding or special occasion, please contact us and we can arrange for items in stock to be sent immediately or for a guaranteed Saturday delivery.

All jewellery and shoe orders are sent by First Class Recorded or Special Delivery for insurance purposes and will need to be signed for upon receipt so please ensure that someone will be available to receive your order.

If an item is out of stock or we are experiencing a peak period, you will be notified within 24 hours of us receiving your order. In this case, delivery may take longer but we will keep you informed at every stage about your order. All orders are subject to availability. 
 

Please note that shoe and handbag dyeing orders will take longer to process and incur dyeing service charges. Please refer to our dyeing information page for further details.

UK Postage and Packaging Costs

International Orders

Please allow 3-5 working days for European and Irish Republic orders and 5-10 working days for International orders. All overseas orders will be sent by Royal Mail International Signed For Delivery to ensure safe transit. All orders will need to be signed for upon receipt so please ensure that someone will be available to receive your order.

If an item is out of stock or we are experiencing a peak period, you will be notified within 24 hours of us receiving your order. In this case, delivery may take longer but we will keep you informed about your order. All orders are subject to availability. We will inform you via e-mail once your order has been despatched.

Please note: Customers receiving goods outside the European Union are responsible for any local taxes and / or duties incurred. Any customers rejecting parcels for this reason will receive a refund net of any cost incurred by us in recovering the goods.

All overseas orders will be liable to the same terms and conditions as UK customers and our standard returns and refunds policy(links to bit lower down on refunds)  will also apply to all goods ordered by European and International customers.

International Postage and Packaging Costs

Our prices are in British Pounds Sterling. The prices shown on our product pages include 17.5% VAT (sales tax).

Returns and Exchanges

Crystal Bridal Accessories agrees to refund or exchange your product if you are not completely satisfied.   

•       Please notify us within 7 working days of receiving the product that you wish to obtain a refund or exchange the item. We require all goods to be returned to us within a further 3 business days (a total of 10 working days from delivery to you).
•       Please ensure that the item is unused and returned in its original packaging including all enclosed parts.  If shoes have evidence of being worn or have scuffed/pitted soles due to not trying on a carpeted surface these are not deemed suitable for refund or exchange
•       Please ensure that any returned goods are sent by Royal Mail Recorded Delivery, Special Delivery or equivalent overseas signed for insured postage service. This will ensure that you are compensated should your goods be lost or damaged in transit. We regret we are unable to refund postage and packaging for on refunds or exchanges unless the items are faulty and / or being replaced. However, we will not charge additional postage for sending replacement goods.
•       Please note that discontinued shoes and handbags, dyed items and bespoke shoe orders made to your specific requirements are non-returnable. We do not accept returns for pierced earrings or necklace sets including pierced earrings for hygiene reasons.

For full details about returns and refunds or if you wish to return an item, please refer to our full Refunds and Returns and Terms and Conditions for further details.

Order Tracking

You will receive an email once your order has been despatched with an estimated delivery date.

If your parcel does not arrive by this date, please contact us on 0114 2694729. We will be happy to track your order for you or provide you with your unique parcel tracking reference number. This number can be input into the Royal Mail website – link below - if you need to check progress of your parcel: www.royalmail.com/trackandtrace

Order Enquiries

If you have any queries about your order or need help with placing your online order, you can contact us:

By Phone 

0114 2694729                        9:00am – 8.30pm  Monday-Friday
                                            9:30am - 12:00pm Saturday

By E-mail

info@crystalbridalaccessories.co.uk
order@crystalbridalaccessories.co.uk

By MSN Instant messaging for FREE

Please log in to MSN and add us to your contact list for instant, online support:

crystalbridalaccessories@hotmail.co.uk