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Intellectual Property
This site is owned and operated by Crystal Bridal Accessories. Unless otherwise specified, all information or materials appearing on this site, including the Crystal Bridal Accessories logo, text, site design, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Crystal Bridal Accessories. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Crystal Bridal Accessories prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil action.
Acceptance of Orders
Crystal Bridal Accessories reserves the right, without prior notification, to refuse service to any customer or to require verification of information prior to the acceptance of any order. In the event of a product being listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Crystal Bridal Accessories shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Crystal Bridal Accessories shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If payment has already been made for the purchase and your order is cancelled Crystal Bridal Accessories shall immediately credit the amount of the incorrect price.
Availability
All requests are subject to availability and confirmation of the order price by us. Despatch times may vary according to availability and any guarantees warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure. If an item is out of stock, your payment will be refunded and you will be notified of the refund. Crystal Bridal Accessories are absolutely entitled to refuse any request made by you.
Cancellation Right
Distance selling regulations state that you are legally entitled to be able to cancel your order with us within 7 days receiving the goods. We reserve the right to refuse a cancellation (refund) outside this time frame.
DISCLAIMER OF WARRANTIES
THE SERVICES AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT INCLUDED IN OR ACCESSIBLE FROM THIS WEB SITE AND THE LINKED SITES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE TO YOU. TO THE FULLEST EXTENT PERMITTED BY LAW, Crystal Bridal Accessories DISCLAIMS AND EXCLUDES ALL REPRESENTATIONS AND WARRANTIES (EXPRESS, IMPLIED AND STATUTORY, INCLUDING BUT WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS) AS TO THE SERVICES AND ALL INFORMATION, PRODUCTS AND CONTENT INCLUDED IN AND ACCESSIBLE FROM THIS WEB SITE OR THE LINKED SITES.
DISCLAIMER OF LIABILITY
UNLESS EXPRESSLY STATED TO THE CONTRARY TO THE FULLEST EXTENT PERMITTED BY LAW CRYSTAL BRIDAL ACCESSOREIS, ITS CONTENT PROVIDERS, ADVERTISERS OR LINKED SITES SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT WITHOUT LIMITATION TO ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOSS OF USE, PROFITS, DATA OR OTHER INTANGIBLES, DAMAGE TO GOODWILL OR REPUTATION, OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, ARISING OUT OF OR RELATED TO THE USE, INABILITY TO USE, PERFORMANCE OR FAILURES OF THIS WEB SITE OR THE LINKED SITES, EVEN IF CRYSTAL BRIDAL ACCESSORIES HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IRRESPECTIVE OF WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT, EQUITY, RESTITUTION, BY STATUTE, AT COMMON LAW OR OTHERWISE. YOU HAVE READ THIS DISCLAIMER AND AGREE TO IT ON THE BASIS THAT YOU AGREE IT IS REASONABLE
Variation of content
Crystal Bridal Accessories shall have the right in its absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with the Service or which appears on any page of the Crystal Bridal Accessories website.
Product Descriptions
Description of goods are those commonly used in the trade and unless otherwise stated refer to imitation products only. All our jewellery is normally non-reactive.
Product Returns
We only accept returns if goods are unused, in their original gift box / shoe box and are returned with all enclosed parts. If shoes have evidence of being worn without foot socks or scuffed/pitted soles due to not trying on a carpeted surface these are not deemed suitable for return or exchange. Any items which appear to have been used, worn or are not returned in their original packaging and presentation box including any contents of packaging will not be deemed suitable for return or exchange.
We will accept exchanges and returns for sale items. However, we regret we are unable to accept returns for discontinued styles of shoes and handbags, dyed or bleached shoe or handbags, pierced earrings or necklace sets including pierced earrings and bespoke orders made to your specific requirements unless deemed faulty.
If you wish to return or exchange an item, Crystal Bridal Accessories must be notified of your decision to do this within 7 working days of receipt of your item. Crystal Bridal Accessories reserves the right to refuse returns or exchanges on any item if we are not notified within 7 working days. All items should be returned by Special or Recorded delivery with appropriate insurance cover and tracking – Crystal Bridal Accessories does not accept liability for items lost in transit.
Any returns or exchanges accepted by Crystal Bridal Accessories will be credited to your account via Worldpay or a cheque payment if this was your chosen payment method. The credit or difference in amount for an exchanged product will be credited / debited accordingly not including any postage costs. We regret we are unable to refund postage costs for returns and exchanges unless the items are deemed faulty. All European and Overseas orders will incur an additional postage charge for items to be exchanged payable by Paypal invoice.
We reserve the right to reject an order if we suspect that a customer is taking advantage of our returns policy. For full details on our policy, please refer to our Returns and Refunds Policy page.
Product Delivery
If an item of mail is undeliverable as a result of an inaccurate address or postcode being provided, this will be returned to Crystal Bridal Accessories and we will charge a postage fee to re-send the item. This postage fee will apply even if the parcel was originally sent using a FREE delivery service.
If at this point the customer decides to not continue with the order, we will refund the cost of the items but NOT the postage costs even if a FREE delivery service applied.
Crystal Bridal Accessories cannot be held liable for any delivery delays resulting from Royal Mail industrial action, i.e. a strike. However, we do endeavour to send items by Special Delivery if a Royal Mail strike is pending to ensure they will get priority once the strike is over.
Delivery Charges
FREE UK Delivery only applies to shoe orders as stated on our website. If you select the incorrect delivery option for your order, Crystal Bridal Accessories reserves the right to contact you for any outstanding payment owed before your order is processed.
Free Gifts
If you qualify for a free gift, please note that the free gift must be returned if every item in your order is returned. Your refund will not be processed until the free gift has been returned.
Payment Methods
Crystal Bridal Accessories does not accept responsibility for credit payments made via Worldpay. If you have any queries regarding your Paypal payment please contact Worldpay Help Centre. If you pay via Paypal with an e-cheque, this will take 7-9 working days to clear and your order will not be processed until payment has cleared.
If payment has been made via postal cheque, it is your responsibility to ensure that you have sufficient funds to clear the cheque payment. Crystal Bridal Accessories will not be held liable for bounced cheques or any bank charges incurred from the issue of a cheque.
Termination
Crystal Bridal Accessories may at any time terminate or suspend any part of the Service without notice to you.
International Orders
European and International orders are subject to higher postage and packaging costs and longer delivery times compared to UK deliveries. Returns, exchanges and refunds will also take longer to process and we will allow for extra time for customers to return an item from overseas. However, items being returned must be sent by a tracked postal service, for example, courier, with appropriate insurance cover as we will not be held liable for any goods lost or damaged in transit.
Customers receiving goods outside the European Union are responsible for any local taxes and / or duties incurred. Any customers rejecting parcels for this reason will receive a refund net of any cost incurred by us in recovering the goods. Overseas customers will also be responsible for any currency conversion fees incurred.
European and International orders are subject to all other terms and conditions detailed on this page.
UK Law
Please note that use of this site and its Terms and Conditions are governed by UK Law. We have taken every care to explain all terms governing ordering, payment, delivery, refunds/exchanges, ways to contact us, your right to cancel your order, and our privacy policies in accordance with current DTI e-commerce, distance-selling regulations and the Data Protection Act. We reserve the right to amend these Terms and Conditions in order to keep in line with any government changes made to these regulations in the future.
Registered Company Address:
Crystal Bridal Accessories
41 Retford Road
Sheffield
S13 9LA
VAT Registration Number: GB 981 3699 73
These terms and conditions were updated in December 2009.
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